Psychology 4 Humans Social Media and Electronic Communication Policy

Interactions on social media

You may see social media profiles associated with Psychology 4 Humans or associated psychologists. The users of these profiles will not interact with clients through social media because we do not want to compromise your confidentiality. Friending, reacting, following and other types of social media interactions can often be seen publicly. Not interacting on social media also helps keep our relationships clear and focused on your goals.

Product and Service Reviews

Psychology 4 Humans and associated psychologists may appear on product/service review sites. This may be through paid advertisements or just because we matched an algorithm that the site uses. While we appreciate your feedback, we recommend that you do not leave reviews on public sites. This is to protect your confidentiality. We would much prefer to hear feedback directly from you. Alternatively, if you have been referred to us through a GP or other source, you could provide them with your feedback.

Electronic Communication

Some forms of communication are more secure than others. SMS and Email are generally secure, but messages may be stored by the provider. It is unlikely that the provider will access this information, but we prefer not to send personal information through these mediums if more secure communication is available. Where possible, we will send information to third parties (such as updates to your GP) by fax which is protected through encryption.

With your consent, we will send appointment reminders to you through email (48 hours before your appointment) and SMS (24 hours before your appointment). We will also use SMS and email for other general scheduling and other matters that do not involve sensitive information. While the content of these messages may be stored by the telecommunication provider, it is of a very general nature only. If you do not consent to these reminders, we will turn them off so that you do not receive them.

If you initiate communication with us that reasonably requires a response, we will assume that you consent for us to reply using that same form of communication. For example, if you email to ask for a document with some of your personal information, we will reply via email with that document.

Electronic forms, such as the intake form, are completed through an encrypted system that protects your privacy.

Changes to this policy

We may change all or part of this policy as required. Any changes will be updated on our website. Where practical, we will try to contact you about any major changes to this policy. Continued engagement with the service will be considered tacit agreement with the updated policy.

Contact us

If you have any complaints or questions about electronic communication used at Psychology 4 Humans, please get in touch with us through the contacts below.

Email: info@psychology4humans.com.au

Mail: Director, Psychology 4 Humans, 412 Mt Alexander Rd, Ascot Vale,  VIC, 3032

16/04/2022